मारुति सुजुकी बलेनो

I got Baleno Zeta version just last week and I am willing to share the experience I had. I was a little reluctant in picking Maruti as it comes with that budget brand tag, but do not at all regret my decision of buying the beauty from Maruti. Nexa showrooms are unlike the old Maruti showrooms. You receive a warm welcome. Now about the car...getting mileage around 20 average, comfort is great...specially liked the armrest for driver and co-passenger. If you have a budget of around 7.5 lakh, this is the best hatchback to go for.

Please go with i20 patrol or tata naxan diseal. If you have budget of 6.5 to 8.5 lakhs I would like to highlight here, few issues with NEXA customer service. My relationship manager sent me the chassis number of my car on what's app as 147047 on date 3rd Aug, 17. On 5th Aug, 17, when I visited showroom to verify my car, my RM told me that there was a typing mistake done by him while sending message, and there was no chassis number with initial “14----”, and my chassis number is 137047, but there were many cars with chassis nu number “14----“, which proved RM wrong. That raised question in my mind about system transparency. I could not believe the extent of carelessness NEXA staff is having for their customers. On 7th Aug,17, I went there to take delivery of my car, there was some issue with gear box. Reverse gear could not be shifted, when driver drove the car to shift it to delivery area. RM checked and he also could not do. Now, me and RM both visited service centre to check of gear shifting issue. Mechanic checked and he could not shift, too. He opened gear box and repaired, but still that was not that smooth. RM denied when I asked him for replacement of car by saying car had already been allotted to me. “IN BOTH THE ISSUES, IMAGE OF NEXA THE PREMIUM SEGMENT OF MARUTI SUZUKI IS NOT BEING REFLECTED (I THINK)”. Think once empathetically if you are customer and if you face the same issue “Before Delivery of your car, you need to visit service centre to check of gear shifting issue”. One thing I want to add that at list there are few extra model must be provide to dealer so, in such case customer can get defect free product or customer can change their defective product. THIS POLICY DEFINITELY AFFECT YOUR PRIMMUM BUSINESS. As per customer care executive advise I attache my car invoice and screenshot of my and RM conversation regarding chassis no. I hope maruti will provide defect free product to customer.

Since purchase, the vehicle is showing very poor suspension even on very low speeds. The same was communicated to service centre during the first service and two times again but the service centre/workshop engineers were not able to rectify the problem sighting reasons that the suspension is same across the versions and can only be rectified by the company. This is very disappointing that the company like Maruti Suzuki is putting such kind of poor suspension in a vehicle they called premium hatchback and selling it through their premium showroom chain Nexa. Apart from the above low mileage issue (12-13 kmpl) is also a major concern in comparison of the claimed mileage (21kmpl).